1. Refund Policy for Taxi Services

At CarPlusTransfers, we aim to provide exceptional taxi services and ensure customer satisfaction. However, we understand that unforeseen circumstances may require a refund. Below are the terms and conditions for refunds:

• Cancellations:
  • For cancellations made more than 24 hours before the scheduled ride, a full refund will be issued.
  • Cancellations made within 24 hours of the scheduled ride are non-refundable.
• No-Show:
  If the customer fails to show up at the designated pickup point without prior notice, the booking will be marked as a no-show, and no refund will be provided.
• Service Delays:
  Refunds for service delays caused by CarPlusTransfers are subject to review and approval.

2. Refund Policy for Trip Services

Our trip services are designed to provide memorable experiences. Refunds for trips depend on the following conditions:

• Cancellations:
  • For cancellations made more than 48 hours before the trip, a full refund will be issued.
  • Cancellations made within 48 hours of the trip will incur a 50% cancellation fee.
  • No refunds will be provided for cancellations made within 24 hours of the trip.
• Trip Modifications:
  Changes to trip dates or times are subject to availability. If changes cannot be accommodated, the cancellation policy will apply.
• Weather-Related Issues:
  Trips affected by severe weather conditions may be rescheduled. Refunds are considered only if rescheduling is not possible.

3. How to Request a Refund

• Customers can request a refund by contacting our support team at [Support Email or Phone Number].
• Refund requests must include the booking ID, name, and reason for cancellation.
• Approved refunds will be processed within 7-10 business days.

4. Non-Refundable Services

• Any add-ons or special services booked alongside the taxi or trip service are non-refundable.

We strive to maintain transparency and ensure fair policies for all our customers. For further assistance, feel free to contact our support team.